Shipping & Returns

Shipping information

Nouman offers free standard delivery on orders above 150€. Your free shipping will be applied at your checkout.

Destination Europe
Service Time Cost
UPS Standard. 3-4 days. 10€
UPS Express. 2-3 days. 20€
Non Europe
Service Time Cost
UPS Standard. 3-7 days. 20€
UPS Express. 2-3 days. 40€

All orders are shipped with UPS and require signature upon delivery. UPS usually operates between 9am - 6pm on business days.

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.

Insurance

Nouman insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Nouman.

Returns and exchanges

Nouman has a 14 days return policy. Subject to stock availability, you can exchange items that are returned to nouman within the aforementioned timeframe.

Returning your purchase:

  • Visit www.nouman.es and log into your account.
  • You can view your orders and request an exchange or return.
  • Place the item (s) in the original box, or in any other box.
  • Close the box and tape it securely.
  • Etc.

Exchanges

Purchased items are only exchangeable into different sizes.

Subject to stock availability, you can exchange items that are returned to nouman within the aforementioned timeframe. If you are interested in other product, please return your item(s) to us and purchase a new one.

Refunds

Your refund will be credited to your original paying method.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Nouman quality guarantee

If an item receives is classified as faulty, and was received damaged, you should contact us within 7 days of receipt.

If items have a manufacturing fault that occurs within a 12 months frame after purchase, please contact us immediately. Send item(s) to:

Nouman
Cava Baja, 36, 4Izq
28005 Madrid
Spain