Term of use

General terms and conditions

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and Nouman (henceforth: Nouman; may be referred to as “us”, “we” and “the site”) and apply to all use and orders placed on Nouman website nouman.es. Please note that Nouman does not guarantee that all products presented on the Website are in stock or are available for purchase. Nouman reserves the right to stop selling a product. Orders can only be placed by persons that are 18 years or older, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. Nouman reserves the right to update, change or replace any part of these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you place your order and not a later version.

Language

The language of the Terms and Conditions is English.

My account

When you place an order on nouman.es an account will be created in our customer management system. The only information that will be stored is the information you provide to your order such as shipping and billing address as well as the email address. If you created and account yourself you will be able to choose a password with which you can log in to your account online and view your order history. If you do not create an account yourself you can always contact customercare@nouman.es and we can provide you with a password.

Placing order

By using the Website and/or placing an order on the Website, you confirm that you have read the Terms and Conditions, and that you accept them. Before you place an order you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email.

Order confirmation

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered form us, your payment details and delivery details Please note that the confirmation e-mail is an acknowledge that we have received your order and is not a acceptance of the order.

Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. The shipping confirmation is our acceptance of your order. If the products ordered cannot be delivered on time or at all, we will inform you of this within 48 hours after the confirmation of order. If the ordered products cannot be delivered on time, you may choose to wait for the ordered items or decide to cancel the order. If the goods cannot be delivered at all, we will rescind from an order confirmation. Payments already rendered by Nouman will be reimbursed immediately.

Colors

Nouman’s goal is to describe the products at the Website as correctly as possible. However please note that due to color setting of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors.

Prices

The process and delivery costs shown on the Website include Vat. The prices and delivery costs shown on the Website may vary from time to time and Nouman is not bound by the price until Nouman has accepted the order by sending the shipping confirmation to you. The prices may also vary between physical stores and the Website.

Payments

The following payments are accepted.

Credit cards and debit cards

Payment can be made by the following credit cards: Visa, Mastercard and American Express. Payment can also be made by the following debit cards: Visa and Maestro. (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Nouman has sent you the order confirmation email. We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by Nouman. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Nouman, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Paypal

When selecting the Paypal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.

Delivery

We offer different shipping methods that you can choose at checkout. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24hours. Please note that delivery times are provided as guidance only and commence from the day of dispatch. The delivery times does not take into account possible delays caused by payment authorization or stock availability. If Nouman, fails to deliver within 30 days, you may have the right to cancel your order.

First-Time order policy

For security reason Nouman reserves the right to ship first-time orders to the cardholders verified address.

Right of withdrawal

You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to Nouman within 14 days of the date on which you have received the product. The notice may be sent in different ways.

Please send the notification to our address Calle Cava Baja, 36, 4Izq. 28005, Madrid, Spain or email customercare@nouman.es. Please note that you of course do not need to use the special forms but may send us a letter or an e-mail to the above-referenced mailing and e-mail addresses including information that you will withdraw or exchange your purchase. If you send us an e-mail we will send you a confirmation upon receiving your notice. Please always refer to your order number in you communication with us.

Refund relating to the right of withdrawal

If you choose to withdraw your purchase in accordance with the terms set forth in this section 11, Nouman will issue a refund of the amount paid to Nouman including the shipping cost you have paid for the delivery from Nouman to you. However, if Express shipping has been used, Nouman will not issue a refund of the original shipping fee. Nouman will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Nouman has received the product/s from you or if Nouman has obtained proof that the products have been sent back to Nouman. The refund is made using the same payment method you used during your purchase. Please note that Nouman only issues a full refund if the product/s is in the same conditions as at the time of delivery. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Exchanges

Purchased items are only exchangeable into different sizes in concordance to this section 11.

If you have exchange an item, Nouman will pay the shipping cost of the new one. Please note that sale products are not exchangeable, but can be returned with a complete refund.

On your withdrawal or exchange of your product, please return the product as soon as possible, preferably no later than 14 days.

Returning your purchase:

  • Visit www.nouman.es and log into your account.
  • You can view your orders and request an exchange or return.
  • Place the item (s) in the original box, or in any other box.
  • Close the box and tape it securely.
  • Contact us to schedule a collection

Defective products

If you receive defective products, please contact us immediately.

Nouman quality guarantee

If an item receives is classified as faulty, and was received damaged, you should contact us immediately.

Copyright permission

Copyright in the documents provided in this site (including, without limitation, the trade marks of Nouman, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Nouman and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may not publish, duplicate or otherwise distribute the material to others without prior consent from Nouman. You may not modify the material in any way, without the prior written permission from Nouman. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact press@nouman.es.

Trademarks

Please note that your use of this Website does not grant you any rights to use our trademarks.

Privacy policy

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Nouman. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from Nouman. If you wish to end your subscription, you may make the changes in your account settings or send an email to customercare@nouman.es. You have the right to review your information on file at any time. This can be accessed by emailing customercare@nouman.es. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. Nouman reserves the right to delay any order if fraud is suspected.

Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allow the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. This may prevent you from taking full advantage of the website.

Resale policy

You may purchase products on nouman.es for personal use only and not for resale. By placing an order on nouman.es, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.

Website information

Nouman cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Nouman may, at any time, amend the content of the site. Although Nouman strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations where Nouman acts as agent for such services, we cannot be held responsible for any errors resulting from their activities.

Links

The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Violation of rules

Nouman reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Nouman responsibility

Nouman liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Nouman assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Nouman's liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, Nouman's obligations will be suspended.

Governing law

These Terms and Conditions are governed by the laws of Spain. Any disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Madrid, as the court of first instance.

Nouman
Cava Baja, 36, 4Izq
28005 Madrid
Spain
Telephone: +34 915 996 174
Email address: customercare@nouman.es

Version of the terms and conditions.

The latest update of this terms and conditions was made in February 2017.